ChangeLog
----------------------------------------------------------------------------

Wednesday 19 January 2005 10:33:09
----------------------------------------------------------------------------
+	1.9 Packaged and ready to go.
+	Changes Status text to Urgency in admin.
+	Ability for admins to change the Urgency parameter in the view
	ticket page
+	Added a flag to say whether users get emailed when an admin closes
	the ticket.
+	Fixed language file inclusion in admin and user end.
+	Placed the attachment type uploaded in the error screen so you can
	debug this better.
+	Fixed admin attachments - not showing up when submitted.
+	Took away ability to add comments in admin side when ticket is closed
+	Add in a New Ticket ability into the Admin side, with a pre-close
	option.
+	Removed logo from user side.
+	Added the ability for the admins to decide whether the Users get an
	email when the users create a new ticket or respond to a ticket.
	Default is true.

Friday 07 January 2005 19:35:54
----------------------------------------------------------------------------
+	Adding Paging to the User and Admin screens with lists of tickets.

Saturday 21 August 2004 10:21:11
----------------------------------------------------------------------------
+	Fixed issue with Open and Close of Tickets in Admin area.

Saturday 21 August 2004 10:21:11
----------------------------------------------------------------------------
+	Released Version 1.8c - this fixes a lot of bugs and probably creates
	new ones - though the SMTP area has been vastly improved. Go to the
	Forum to leave comments please.

Sunday 01 August 2004 11:56:18
----------------------------------------------------------------------------
+	Changed the session names again to be more unique from other systems.
+	Changed some includes to include_once as this will not cause an error
	if trying to include the same file again.

Wednesday 28 July 2004 22:05:46
----------------------------------------------------------------------------
+	Changed the Session Idenifier for the Username and Password on the
	user side so it cant clash with the admin side.
+	Added clean to new tickets.

Saturday 24 July 2004 13:08:16
----------------------------------------------------------------------------
+	Added a cleaning function to stop tagged code going into the form
	boxes - so no-one can enter HTML or Javascript especially.
+	If magic quotes are off then need to use ADDSLASHES on the queries
	this may cause some issues in the short term of finding places where
	I may need to add them and then strip them. If you spot some errors
	in this then let me know please.
+	Found some cool javascript that places the focus on the first form
	element on any page. Great for dynamic pages with one header file.
+	Removed a lot of table border elements as now using CSS boxborder tag.
+	Added in different methods to send through, probably been causing most
	of the SMTP issues, now you can send through normal PHP mail, sendmail
	SMTP still and Qmail, just change the setting in the config.
+	Removed all comments on database calls so you can see more clearly whats
	going on when it errors.
+	Changed the way the buttons work with CSS - got rid of loads of code
	this way and made easier to change for users.
+	Removed the logo image and W3C image from the footer.
+	Removed ability to remove the footer - you will have to change the code
	now - Reason, too many people asking for help and promising some reward,
	then not donating and generally pissing me off. So I deserve a little
	back please :)

Tuesday 20 July 2004 19:15:08
----------------------------------------------------------------------------
+	Changed the upload paths to be a little more intuitive - should just
	have to change the DEMO folder to the folder on your domain.

Saturday 24 April 2004 14:17:03
----------------------------------------------------------------------------
+	Mods and Admin only can login to the admin area, mods have limited
	permissions.
+	Main admin username has been added to the database, so no longer in
	config - default is administrator / password. You must change the
	email for this user.
+	Tidied up more XHTML code to be quicker and compliant.
+	Added in status admin so admins can change the Urgency markers, default
	is low, medium, high etc... Colors can be changed for these also. Order
	effects what shows up first in the menu list.
+	Added in department admin for admins to add / delete / edit departments
+	Added in the departments so users must select one of these for there
	ticket
+	Seperated Ticket ID and Replies and made ticket ID a big yellow button.
+	Enabled batch open close on tickets via checkboxes.
+	Redesigned look of front end - made font smaller added colors on
	tickets labels.
+	Created better Admin for Users, can now create Admins, Moderators
	and standard users

Tuesday 13 April 2004 15:42:30
----------------------------------------------------------------------------
+	Added a variable so the date format can be d-m-Y or whatever else
	rocks your world.
+	Made admin section XHTML compliant, and tidied up the look of it.
+	Made the Searches integral with other bits of code - which eliminated
	over 300 lines of code - nice.
+	Back on it again after a bit of a busy time.

Sunday 24 March 2004 12:40:09
----------------------------------------------------------------------------
+	Released Version 1.8b

Sunday 14 March 2004 15:40:09
----------------------------------------------------------------------------
+	Fixed refresh elements, so if form isnt completly filled out it
	doesnt refresh.
+	Added in Attachments in the emails, still need to finish this off
	may add these to a database table.

Friday 12 March 2004 13:53:47
----------------------------------------------------------------------------
+	If there are new replies the user hasnt seen since the last login
	then it shows a star next to these. The star will remain till next
	login, I need a better way to do this.
+	Made it so it tells you how many repies there have been to a certain
	topic.
+	Fixed issue with File Upload Box showing up when not needed.
+	Language file completion - please check config file for this. Anybody
	that wants to write a version please use the eng.php file in the
	language folder as a guideline.
+	Tidying up comments on pages.
+	Added two fields in the USERS table that will track the last two
	occasions they logged in.
+	Changing all HTML code to XHTML version 1.0, any errors with the please
	let me know.

Saturday 06 March 2004 13:05:56
----------------------------------------------------------------------------
+	Eliminated any references to <?= changed back to <?php echo found out
	that this shortform way is cancelled out if short tags are off in the
	php.ini

Thursday 11 December 2003 20:33:22
----------------------------------------------------------------------------
+	Once a new ticket has been submitted it now self refreshes to the NEW
	TICKET instead of just refreshing to the new ticket entry page again.
	Thx a.den boer for helping point this out.

Saturday 06 December 2003 14:56:53
----------------------------------------------------------------------------
+	In the new request element added a section that displays the allowed
	file types for upload.
+	Added in the user's Name and Email for a new support ticket
+	Added in the phpmailer Language file - ENGLISH - all this does is give
	you the errors in english.

Saturday 29 November 2003 14:10:27
----------------------------------------------------------------------------
+	Fixed the retrun spelling mistake which created an error.
+	Checked for correctly formed email address on New Ticket submission.
+	Updated the mailer class.
+	Sorted out the Admin Footer a little better. Added scriptsearch ID, please
	Vote - excellent!
+	Found error in sending emails, due to the new function I put into the
	last build, basically all emails will go to the client, even the ones
	that are meant to go to the Admins. This has been resolved.
+	Finished front Page help.
+	Made the script check for Bad usernames and passwords in the self sign up.
+	Changed the wording on the Regsitry emails, and site.
+	Rejigged the User end stylesheet so it is easier to read.

Saturday 01 November 2003 - 12:29:18
----------------------------------------------------------------------------
+	Created a SELF REGISTRATION area, this is switchable within the config
	for admins who dont want this functionality. Verify Email will be added
	at some point to this also.
+	Re-wrote the Auth Functions, stripped out a lot of code and improved
	the logout session destroy.
+	Made an Email Function To Cut out a lot of code from the Main Pages
	Enables easier Maintenance Also.

Tuesday 30 September 2003 - 11:34:40
----------------------------------------------------------------------------
+	Fixed the date display to now show the day of the month.
+	Tidied up Admin look, added in Logo and search box.

Thursday 28 August 2003 - 10:43:02
----------------------------------------------------------------------------
+	Started on the Demo intergration - this will be intergrated into the
	package so I dont have to do two seperate systems. There will be a
	switch in the Config file to turn this on and off, may be useful for
	you to go through the demo mode with Clients. Demo users cannot submit
	file attachments.

Thursday 21 August 2003 - 11:05:15
----------------------------------------------------------------------------
+	Added a User help file system - needs to be finished - will be done
	on next version as it needs a lot of Copy.
+	Added in search Tickets at the top of every page. This will be
	improved over the next few versions currently can only search ticket
	subjects.
+	Priority colours are now added to the Background of the Table Cell
	giving a quicker clearer impression of what is important.
+	Changed a lot more Double Quotes to Single Quotes to speed up the
	PHP parsing.
+	Smartened up the look for the login areas - using some better border
	and cellspacing control.
+	Designed new logo for PHP Support Tickets in preperation for a full
	on support site for the application.
+	Added in Resend Account Details to the Login Area.
+	Changed the Way buttons look in the Stylesheet.

Wednesday 04 June 2003 12:16:22
----------------------------------------------------------------------------
+	Made clicking Icon open up in a new window.
+	Words Attachment, file name and Icon enable the attachment to be visible
	against the post - some items may open direct in the browser i.e. Word
	documents do these days.
+	Adjusted the stylesheet on the admin it was different to user side and
	created nasty borders.
+	Added the abiliy for the Users and Administrators to assign attachments
	to each individual post. Attachment can only happen at point of writing
	the post at present.
+	Max File size can be set in the Browser but please also check your PHP ini
	file to make sure File Uploads are allowed and that the max file size is
	set high enough to satisfy your needs.
+	File array structure allows for easy Administering of what files Types
	are allowed to be uploaded - administered in config file.
+	Allow the Script Administrators to turn off uploading within config.

Tuesday 20 May 2003 10:03:13
----------------------------------------------------------------------------
+	Added in Urgency field in User/Admin responses.
+	Have added a Message trail within the emails sent out by the User/Admin.
	The user will now be able to look within the email at past responses.
	It will detail the person who wrote the ticket and the date and the message.
+	Tidied up the admin email a little - now posts the Subject and date
	in a better plain text format.
+	Added in the correct subjects to post performed by Users and by the
	Admins - this may aid tracking.
+	Added in a META REFRESH after the posting session has ended this will
	refresh the user to the Ticket View screen and if they hit refresh it
	will not try and repost the data. This has been done for both Admin
	and User sides. The refresh happens after 2 seconds so they should be
	able to see the success message.
+	Added in Delete and Edit Icons to the user admin. Currently only the
	delete one works as I dont hink it is too hard to enter in a new user
	anyways. I will get the edit function to work to display more info on
	the user also. There is now a Javascript prompt before you delete.

Sunday 04 May 2003 12:43:07
----------------------------------------------------------------------------
+	Added in the User Admin into the admin section - this will not list
	current users - enabling the administrator to suspend them without
	delay and Add new users to to the system. New users have a status of 1
	suspended users a status of 2 - only users with status 1 will be allowed
	to log into the site area.
+	Changed the way the admin is added - currently one administrator can be
	set and this is added within the config file. Change the username and
	password to anything you want - only this account will have access to
	the admin section. You will need to create yourself as a user to get into
	the users end.


Thursday 01 May 2003 11:55:17
----------------------------------------------------------------------------
+	Completed the admin element - so the Administrator can respond to all
	messages sent in.
+	Adding responses to tickets completed - Administrator emailed after
	each response id added. Now the opening page will be customer facing
	all responses added by the Administrator will be through the Admin
	there they will be able to see all the tickets produced by all there
	users.
+	NewRequest completed - a logged in user will be able to write a new
	request, the Administrator will be email the request.
+	Added in the AUTH system so I can identify users and there past posts
	made up a table to identify users, status will be 0-off 1-normal 2-admin
+	Started the application by building from the blocks of PHP-Multiple
	Newsletters - so the look and feel will be similar to that.