Install
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Contents
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A) To install PHP Support Tickets
B) Upgrade a previous version
C) Setting up User Accounts
D) Using the File Upload


A) To install PHP Support Tickets
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01.	Copy all files to a sub directory within your web site.
02.	Create a database on your MySQL installation, default for this app is
	support_tickets (this can be changed in the config.php file, to
	anything you like.)
03. 	Import the support_tickets.sql file too add the appropriate tables to
	your MySQL database. Use PHPMyAdmin to do this.
04.	Configure the config.php file, adding the Host, User and Password of
	your MySQL installation, and changing any aesthetic elements you wish.
05.	Method of sending emails is now configurable, so add appropriate info
	for this. In the config.php file. Making sure that the SMTP
	Authentication set correctly. Setting this to TRUE when is should be
	FALSE may cause errors.
06.	Admin username and password are now contained in the database -
	default is
	user - administrator
	pass - password
	Browse to the admin page contained in folder (/admin/) and login with
	the above. Click on 'Users Admin' across the top navigation. Add in all
	the site users you wish - change the password of the admin account.
07.	Make sure you add the appropriate security to the config.php and admin
	files. Chmod etc.
08.	You may edit the header and footer files to your liking.
09.	You can allow users to SELF register or not by setting the config file
	setting to ON or OFF.

B) Upgrade a previous version
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1.	Upgrading should be a case of just replacing the files within the
	previous install.
2.	If you have changed any of the files then you will likely have to make
	the same changes to the new release. This is something I cannot help
	and it happens with any software releases.
3.	The database should always stay the same - I will state explicitly if
	I have changed any database configuration so that you know that this
	needs updating.

C) Setting up User Accounts
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1.	To add a user log into the Admin side.
2.	Click on 'User Admin' in the top navigation of the Admin page.
3.	This page will display the input boxes to add a new User and list all
	existing User of the application.
4.	Fill in all the fields and hit submit.
5.	Take care that the Username must be unique within the system.
6.	The username and password must be 6-16 chars in length and contain no
	spaces or unusual characters.
7.	You may suspend and reactivate user accounts as you see fit - simply
	click on the action words to the right of the user row.

D) Using the File Upload
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1.	This can be quite complicated to set up and may involve you having to
	check your PHP.ini file.
2.	Firstly in the config make sure that ALLOWATTACHMENTS is set to TRUE.
	This will place the form on the User and Admin side underneath the
	response box, and also allow the verification of the upload.
3.	Set the MAXFILE size this has to be in BYTES - here I would also check
	your PHP.ini file to make sure that firstly you allow file uploads and
	secondly make sure that the Max File Size is set high enough for your
	desires. I wouldnt allow people to upload files too big though! also
	check that your TMP UPLOAD folder is set.
4.	Next you must set the paths to your upload folder. The first UPLOADPATH
	must be the absolute path on the server i.e. C:/wwwroot/etc... This
	folder also must be writable by your webusers, otherwise I cannot dump
	the files into that. The RELATIVEPATH is used to download the items and
	must point to the upload folder on the web side i.e.
	http://www.yourdomain.com/etc....
5.	File types; the first array houses some common MIME file types and one
	extension for each. This is important that you dont list all the common
	extensions as this is how I name the file.
6.	ALLOWEDTYPES indicates what files types you would like the customers to
	upload. Simply copy the MIME type into the string, making sure you
	enclose it with quotes and they are correctly coma seperated. Scan the
	internet for MIME types that you want to include.

I hope the above is all clear if you have any problems understanding anything
then please email me at iwarner@triangle-solutions.com, but make sure you have
donated first if you want support!