Todo list ---------------------------------------------------------------------------- ADMIN SIDE + Time Zone default adjustment for the admin. + Email the user if the Admin closes the ticket. + Add a system administrators announcement area. IE email all USERS + Let the Admin know when something has been writen to the request by a visual sign on the site - same for the User. + Add the ability for the user to change there profile - ie change password and email etc. + Finish of the language intergration file. So that different languages may be added to the system. + Install script + Attach mods to certain departments, can only read tickets assigned to that department. + Assign Mod / Admin to a certain tickets - take ownership. + Flag Tickets + Admins / Mods write notes on tickets for other admin / mods to see not users + Ability to add custom fields to the ticket submission form. + User account EXPIRY date + Attachment management - deletion etc. USER SIDE + Email verifictaion on SELF REGISTRY + Attachment for NEW TICKET - Attachment Description + Sort On Headings + File Size Next To attachment and in emails OTHER + Template driven design system. + Wrap the text at 70 chars + Edit USER